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Paying My Bill

Vail Health billing update: your statement may look different

We’re in the process of updating how we manage billing statements. During this time, you may receive statements that look different if you’ve had more than one visit. This does not mean you’ve been billed twice. Each statement reflects a specific visit and may arrive at different times. 

Please use the information below to better understand what phone number or payment portal to use based on the statement in your hand. 
 

My statement has a stop sign at the top
 		   My statement does not have a stop sign at the top
 
To pay your bill or set up a payment plan, visit this online payment portal.

Questions? Call (866) 332-4238 
Monday - Friday: 6:00 AM - 5:00 PM MST
 		   To pay your bill or set up a payment plan, visit this online payment portal.

Questions? Call (833) 270-4530
Monday - Friday: 7:00 AM - 7:00 PM MST
Saturday: 10:00 AM - 2:00 PM MST

FAQs

Q: I have had a visit to Vail Health in the last few months, why have I not received my bill yet?

A: It’s important to understand that the claim process can take up to 60 days (on average) to process through your insurance. If you have questions about amounts owed, you can contact customer service during our normal business hours. 

Q: Who is PayZen?

A: PayZen is a trusted healthcare payment partner we work with to help some patients manage medical bills through flexible payment options. They work directly with patients on our behalf and are authorized to discuss and collect payment for services provided by our organization. If you are contacted by PayZen regarding a balance related to your care with us, the communication is legitimate and safe to engage with.

Q: Will you bill my health insurance?

A: Yes!  Once you are seen in one of our facilities we bill your health insurance (if provided) as part of our normal process.  After a period of time, your health insurance carrier will communicate to us two things:  What they will cover, and what you are responsible for.  We will process that information and it is sent to you in the form of the patient statement.

Q: Which services are included in Vail Health’s billing?

A:

Vail Health bills and collects for the following services.

  • Beaver Creek Medical Center
  • Behavioral Health Services
  • Breast Care Clinic
  • Cardiac Rehabilitation Center
  • Cardiovascular Center and Pulmonology Clinic
  • Howard Head Sports Medicine
  • Infectious Disease
  • Laboratory
  • Shaw Cancer Center
  • Sonnenalp Breast Center
  • Surgical Associates
  • Urgent Care
  • Vail Health Clinics
  • Vail Health Hospital
  • Wound Care

Even though you may have received care from the services below, Vail Health does not bill for them. This means the following entities will continue to bill you separately as they have in the past.

  • Anesthesia Partners of Colorado
  • Colorado Mountain Medical
  • Durable Medical Equipment (such as Breg or Med Vantage)
  • Home Oxygen Vendors (such as Lincare or AlpinAir)
  • The Steadman Clinic
  • Vail Summit Orthopedics & Neurosurgery
  • Vail Valley Surgery Center

Q: If Vail Health and Colorado Mountain Medical are part of the same health system then why do they bill separately?

A: Vail Health and Colorado Mountain Medical joined forces in 2019 because we realized that, together, we can provide better care for our community than we can apart. Since the partnership is new, the billing systems are still separated as we have two different software solutions and practices in place. We understand that a better patient experience means that your patient statements all come from the same place, regardless of receiving your care from Vail Health or Colorado Mountain Medical. As opportunities to align systems become available, we are hopeful to work towards that goal.