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Vail Health receives 2023 Press Ganey Human Experience Guardian of Excellence Award

Marks the fourth consecutive year the Emergency Department has received the award

Vail, CO – Vail Health has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. This marks the fourth consecutive year Vail Health has received this award, as the Emergency Department was also recognized by Press Ganey in 2020, 2021 and 2022.

“This award is determined by patients, and the fact that we were recognized for the fourth year in a row with this honor speaks volumes about the consistency and dedication to patient experience that our Emergency Department providers, staff and wider Vail Health team have,” said Vail Health President and CEO Will Cook. “Congratulations to the Emergency Department and all the Vail Health teams that made this amazing accomplishment possible.”

As a winner of the Press Ganey HX Guardian of Excellence Award®, Vail Health is in the top 5% of healthcare providers in delivering patient experience in the last year. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
  
"This award symbolizes Vail Health’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience," said Patrick T. Ryan, CEO and chairman at Press Ganey. "It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements." 

About Press Ganey 
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.