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Paying My Bill

Have questions or need help? Call Customer Service at (833) 270-4530.

Customer Service hours:
  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday: 10:00 AM - 2:00 PM

 

Be Aware of Third-Party Payment Services

Please be aware of third-party companies, like Doxo, that offer to pay your hospital bill for you. These companies are not affiliated in any way with Vail Health and often charge additional fees and can delay the processing of your payment, potentially leading to late fees on your account.

To avoid any unnecessary fees or delays, please use our official payment methods listed below.

If you have any questions or need assistance with your bill, please do not hesitate to contact our billing department at (833) 270-4530.

Want to pay your bill online?

Visit our online payment portal. If you would like to talk with someone in Customer Service to either pay your bill or ask any questions, please call us at (833) 270-4530 at the hours listed above.

Do you need to set up a Payment Plan?

You can set up a new payment plan by going to our online payment portal. To get started, you will need your date of birth, the last 4 digits of your social security number and your visit number, which can be found under the patient name in the “Visit Summary” section on the first page of the statement. If you would prefer to talk with someone to update your payment plan, you can contact our Customer Support team. They can be reached at (833) 270-4530 at the hours listed above.


FAQs

Q: I have had a visit to Vail Health in the last few months, why have I not received my bill yet?

A: It’s important to understand that the claim process can take up to 60 days (on average) to process through your insurance. If you have questions about amounts owed, you can contact customer service during our normal business hours. 

Q: Will you bill my health insurance?

A: Yes!  Once you are seen in one of our facilities we bill your health insurance as part of our normal process.  After a period of time, your health insurance carrier will communicate to us two things:  What they will cover, and what you are responsible for.  We will process that information and it is sent to you in the form of the patient statement.

Q: Which services are included in Vail Health’s billing?

A:

Vail Health bills and collects for the following services.

  • Beaver Creek Medical Center
  • Breast Care Clinic
  • Cardiac Rehabilitation Center
  • Cardiovascular Center and Pulmonology Clinic
  • Howard Head Sports Medicine
  • Infectious Disease
  • Laboratory
  • Shaw Cancer Center
  • Sonnenalp Breast Center
  • Surgical Associates
  • Urgent Care
  • Vail Health Clinics
  • Vail Health Hospital
  • Wound Care

Even though you may have received care from the services below, Vail Health does not bill for them. This means the following entities will continue to bill you separately as they have in the past.

  • Anesthesia Partners of Colorado
  • Colorado Mountain Medical
  • Durable Medical Equipment (such as Breg or Med Vantage)
  • Home Oxygen Vendors (such as Lincare or AlpinAir)
  • The Steadman Clinic
  • Vail Summit Orthopedics & Neurosurgery
  • Vail Valley Surgery Center

Q: If Vail Health and Colorado Mountain Medical are part of the same health system then why do they bill separately?

A: Vail Health and Colorado Mountain Medical joined forces in 2019 because we realized that, together, we can provide better care for our community than we can apart. Since the partnership is new, the billing systems are still separated as we have two different software solutions and practices in place. We understand that a better patient experience means that your patient statements all come from the same place, regardless of receiving your care from Vail Health or Colorado Mountain Medical. As opportunities to align systems become available, we are hopeful to work towards that goal.