1. Patient Registration Management: Obtains, verifies, and registers patient information while ensuring a streamlined admissions process through effective communication with the Intake & Admissions Coordinator and Hospital Admit team. 
2. Crisis Management: Trained in de-escalation techniques affording the ability to manage escalated interactions in crisis situations as a team or individual and alerting response system.  This includes sitting with patients and ensuring their safety until additional team support arrives.
3. Safety Procedures: Conducts safety checks and assists with belongings searches for both patients and visitors. Trained and responsible for identifying a potentially unsafe situation and communicating and escalating effectively. 
4. Effective Communication: Communicates clearly and professionally with patients, visitors, community partners, providers, and colleagues through various channels (in-person, email, telephone, fax, Microsoft Teams) while resolving non-clinical questions. 
5. Documentation Management: Establishes and maintains files, scans medical records timely, and ensures organized information systems.  Collaborates with outside agencies and internal departments to fulfill documentation requests.  
6. Data Support: Actively participates in departmental data collection, analysis, and reporting to meet compliance regulations, performing ongoing documentation audits for various requirements. 
7. Versatile Role Engagement: Works in diverse patient settings in and around the Edwards Community Health Campus, including floor units, outpatient support, and external collaboration.  
8. Team Involvement: Attends departmental staff meetings and huddles, provides feedback, and assists in training and educating new staff members. 
9. Cultural Competency: Models the principles of a Just Culture and upholds Organizational Values, fostering teamwork and inclusivity. 
10. Additional Duties: Performs other tasks as assigned, showcasing flexibility and adaptability in a dynamic environment. 
11. Compliance Awareness: Maintains HIPAA compliance and demonstrate understanding of patient privacy sensitivities. 

• One year of experience in behavioral health, healthcare, previous admitting, clerical, customer service, or hospitality, required.
• Experience in Behavioral Health, preferred.
• Knowledge of community resources, preferred.
• Knowledge of the Spanish language a plus.

• N/A

• N/A

• Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have typing and computer skills for this position.

• Course work or experience with Medical Terminology, preferred.

Benefits at Vail Health (Full Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance