1. Directs and coordinates the daily activities of the Patient Access staff .
2. Manages staffing schedules to ensure adequate coverage and provides training on an initial and ongoing basis.
3. Ensures admission processes are completed in a timely and efficient manner, and customers are provided with a professional, caring level of service.
4. Acts as liaison between internal and external parties to maintain a consistent, streamlined process to obtain required paperwork prior to service.
5. Demonstrates the ability to thoroughly explain forms regarding conditions of admission, patient rights and responsibilities, advanced directives, privacy practices and other facility policies as required.
6. Possesses high knowledge of the billing process and managed care contracts in order to explain patients’ benefits.
7. Assists in resolving patient questions or concerns that require a higher-level response in a prompt and informative manner.
8. Engages in inter-departmental communication to confirm the accuracy of the completion of registrations. Follows up with staff on a timely basis on findings and takes corrective action as appropriate.
9. Assists with admitting patients for outpatient surgical and minor procedures.
10. Tracks patient satisfaction scores related to the registration function and reports those scores to employees and managers on a monthly basis. Makes recommendations and implements changes to increase satisfaction scores as appropriate.
11. Assists with the development of department goals and objectives and implements policies and procedures for department operations.
12. Assists the Manager of Business Operations to identify, recommend and implement Patient Access technology solutions to improve efficiency and customer service.
13. Role models the principles of a Just Culture and Organizational Values.
14. Perform other duties as assigned. Must be HIPAA compliant.

• Must be able to manage the operational flow of a medical setting and demonstrate critical decision-making to successfully meet operational goals.
• Two years of healthcare experience in a patient access environment required.
• Supervisory experience preferred.

License(s):

• N/A

• N/A

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

• N/A

Application Close Date: July 19th, 2024

Benefits at Vail Health (Full and Part Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement 
• Comprehensive Health Benefits: 
  • Medical
  • Dental 
  • Vision
• Educational Programs: 
  • Tuition Assistance 
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching 
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance