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Jobs

User Support Tech

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

Act as the key Information Technology department resource for on-site and remote support of all VVMC IT equipment, and Tier 1/Tier 2 user support. This includes but is not limited to, VVMC computers, laptops, mobile devices, printers, and other peripheral equipment.

What you will do:
  1. Perform Tier 1 and Tier 2 level support for VVMC computer equipment and applications.
  2. Monitor call ticketing system queue, prioritize and complete tickets per defined service level agreements.
  3. Configure, image, and deploy equipment including desktop PC's, laptops, and other mobile devices.
  4. Work closely with IT Staff in planning short term projects such as PC installations, printers' setups, hardware/software upgrades, and cabling.
  5. Support offsite locations when necessary, weekend and nightly call.
  6. Responsible for daily computer operations to ensure the completion of daily activities, including the midnight processing and daily log.
  7. Document new procedures and update outdated procedures as necessary.
  8. Perform other duties as assigned. Must be HIPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
 
What you will need:
 
Experience:
  • Two years of experience in healthcare information services preferred.
License(s):
  • N/A
Certification(s):
  • N/A
Computer / Typing:
  • Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Previous experience supporting Windows based PC's, laptops, and peripheral equipment.
Must have working knowledge of the English language, including reading, writing, and speaking English.
 
Education:
  • N/A

 

Application Close Date: July 15, 2024.

 

Benefits at Vail Health (Full and Part Time) Include:

  • Competitive Wages & Family Benefits:
    • Competitive wages
    • Parental leave (4 weeks paid)
    • Housing programs
    • Childcare reimbursement 
  • Comprehensive Health Benefits: 
    • Medical
    • Dental 
    • Vision
  • Educational Programs: 
    • Tuition Assistance 
    • Existing Student Loan Repayment
    • Specialty Certification Reimbursement
    • Annual Supplemental Educational Funds
  • Paid Time Off:
    • Up to five weeks in your first year of employment and continues to grow each year.
  • Retirement & Supplemental Insurance:
    • 403(b) Retirement plan with immediate matching 
    • Life insurance
    • Short and long-term disability
  • Recreation Benefits, Wellness & More:
    • Up to $1,000 annual wellbeing reimbursement
    • Recreation discounts
    • Pet insurance

 

Pay is based upon relevant education and experience per hour.

Hourly Pay:
$25.34—$38.02 USD
Apply Now